Why can’t I successfully apply my coupon code to my order?

There are few reasons why a coupon code cannot be applied to an order:

  • The code is no longer valid. Most of our codes have an expiration date. So if your code is not working, it’s possible that it’s already past the expiry date.
  • The code has already been used. Most of our coupon codes are single use. If you have already used a coupon code in the past, you will likely not be able to use it again for a second purchase.
  • Your code didn’t meet the minimum order requirement. Some of our codes have a minimum order requirement.
  • The item you're purchasing is already discounted. Most of our codes only apply to regular-priced items.
  • The item you're purchasing is a limited edition item. 
  • The code you're using is store specific. Currently, our codes our store-specific so a code issued on our US website can't be used on our UK website and vice versa.
  • You accepted one of our Upsell offers. Currently, only one discount or coupon code could be used per order. If you accept one of our Upsell offers, this is tantamount to using a coupon code so any other discount code you may have could no longer be applied to an order.

If you encounter problems getting your coupon code to work, please reach out to our Customer Success team at support@mantasleep.com so they can assist you.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us